Refund & Cancellation Policy
Rules for cancellations, refunds, failed payments and membership reversals.
1. General principle
Refund eligibility depends on the type of transaction, the status of the service or membership, benefits already used, provider cancellation terms, payment verification and applicable law. Statutory consumer rights always prevail over any less favourable platform term.
2. Membership cooling-off and cancellation
A Member may request cancellation during the cooling-off period communicated at activation or checkout. The disclosed period will be applied subject to any longer or more favourable mandatory right available under applicable law.
Where membership benefits, service credits, rewards or other value have already been consumed, transferred or credited, PROABG may reverse or adjust those entries before determining the refundable balance, only to the extent permitted by law.
After the applicable cooling-off period, membership charges are not ordinarily refundable once material membership benefits have been used, except where required by law, where PROABG approves an exception, or where the transaction was duplicate, unauthorised or materially defective.
3. Service booking cancellations
Service bookings may carry provider-specific or service-specific cancellation windows and charges shown before booking or in the booking record. A refund may be full, partial or unavailable depending on work already performed, materials procured, appointment timing and other disclosed conditions, subject to applicable consumer law.
4. Failed, duplicate or reversed payments
A failed payment that has not been captured by PROABG does not create a completed order or membership. If money is debited but the platform does not receive successful confirmation, the transaction will be reconciled using gateway or bank records.
Confirmed duplicate captures will be refunded after verification. Bank or gateway reversal timelines are outside PROABG’s direct control.
5. Reward and credit reversals
If a membership or qualifying transaction is cancelled, refunded, reversed, charged back or later found fraudulent, any linked network reward, service benefit credit or Service Network reward may be reversed in the audit ledger before or after settlement, subject to applicable rules.
6. Refund method and timing
Approved refunds are normally returned to the original payment method where operationally possible. PROABG will initiate an approved refund without unreasonable delay, generally within 7 to 10 business days after approval; the receiving bank, UPI application or gateway may require additional processing time.
7. How to request a cancellation or refund
Submit the transaction or booking reference, account details and reason through the support or grievance channel shown on the Grievance Redressal page. Do not share UPI PINs, OTPs or card security codes.