Payment Terms

1. Payment methods

PROABG may support payment gateways, UPI, Google Pay or other UPI applications, cards, netbanking or additional payment methods as enabled from time to time. Availability depends on the payment provider, device, bank and transaction type.

2. Payment security

PROABG does not ask users to disclose a UPI PIN, card PIN, CVV or bank OTP to PROABG staff or in a support chat. Those credentials must be entered only in the authorised bank, gateway or payment application interface.

3. Successful payment confirmation

A transaction is marked paid only after reliable payment confirmation is received or reconciled through the payment provider. Client-side success screens, screenshots or messages are not sufficient on their own.

Where automatic Member activation is enabled, the Member ID and paid benefits are activated only after server-side payment confirmation. Pending payments remain pending until reconciliation.

4. Failed and duplicate payments

If a payment fails, users may retry using the available payment options. If a debit is shown by the bank but PROABG has not received success confirmation, users should allow the normal bank/gateway reconciliation period before raising a duplicate payment.

Confirmed duplicate captures are handled under the Refund & Cancellation Policy.

5. Chargebacks and disputes

A chargeback, payment reversal or bank dispute may cause the linked booking, membership, wallet credit or reward to be placed on hold or reversed while the transaction is investigated. Fraudulent chargebacks may result in account restriction and recovery action permitted by law.

6. Taxes and records

Applicable taxes, invoices, receipts and payment references will be generated or recorded according to the nature of the transaction and information available to PROABG. Users and Providers remain responsible for their own tax obligations where applicable.