Privacy Policy

1. Scope

This Privacy Policy applies to personal data processed through PROABG websites, portals, registrations, membership, service bookings, provider onboarding, support, communications and related digital interactions.

2. Personal data we may collect

Depending on the feature used, we may collect identity and contact details, login information, address and location details you provide, profile information, KYC information where required, service booking details, membership and referral records, payment status and references, support communications, device and security logs, preferences and consent records.

We do not ask you to disclose your UPI PIN, card PIN, CVV or banking OTP to PROABG. Payment credentials are handled by the relevant payment application, bank or payment gateway.

3. Purposes of processing

We process personal data to create and secure accounts, provide services, manage bookings and provider relationships, administer membership and reward eligibility, verify payments, conduct KYC and fraud checks where applicable, issue invoices and records, provide support, resolve disputes, send service communications, improve the platform and comply with legal obligations.

Where processing is based on consent, you may withdraw consent using the contact or account mechanism made available for that purpose. Withdrawal does not affect processing already lawfully completed and may make certain optional or consent-dependent features unavailable.

4. Sharing and processors

Personal data may be shared, only as reasonably necessary, with Service Providers involved in a booking, payment processors and banks, communication providers, hosting/security vendors, professional advisers, auditors, law-enforcement or regulatory authorities, and other parties where required by law or authorised by you.

PROABG does not sell personal data as a standalone product to advertisers.

5. Retention

We retain personal data only for as long as reasonably necessary for the stated purpose, contractual and accounting records, fraud prevention, dispute handling, statutory retention and legal claims. Data may be deleted, anonymised or archived when no longer required, subject to legal retention duties.

6. Security

We use reasonable technical and organisational safeguards designed to protect personal data, including account controls, access restrictions, audit trails and security monitoring. No internet system can guarantee absolute security, and users must also protect their passwords, devices and OTPs.

7. Your rights

Subject to applicable law, you may request information about personal data processed about you, correction or updating of inaccurate data, erasure where legally available, grievance redressal, and other rights provided by applicable data protection law.

Where applicable, you may also exercise nomination and consent-related rights in the manner provided by law. Requests may require reasonable identity verification.

8. Children and minors

PROABG is not intended to create paid membership or Service Provider relationships with persons who cannot lawfully contract. Where personal data of a child is processed for a permitted service, appropriate parent or lawful guardian consent will be required when applicable.

9. Cookies and similar technologies

We may use essential cookies for sessions, security and preferences, and optional analytics or functionality cookies where enabled. See the Cookie Policy for more information.

10. Cross-border and third-party services

Some technology or communication providers may process data from locations outside your State or outside India where permitted. Any such processing remains subject to applicable law and contractual or technical safeguards appropriate to the service.

11. Contact and grievance

Privacy questions, requests to withdraw consent, correction requests and grievances may be sent using the contact details shown on the Grievance Redressal and Legal Disclosure pages.